Return & Refund Policy

Effective Date: 04/29/2025
Company Name: Superior Shine Solutions LLC
Website: www.superiorshinesolution.com

At Superior Shine Solutions LLC, we stand behind the quality of our auto detailing supplies and equipment. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

• You may return most new, unused items within 30 days of delivery for a refund or exchange.
• To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
• Certain products, such as chemicals, opened liquids, used equipment, or clearance items, are non-returnable for safety and hygiene reasons.
• To start a return, please contact us at [email protected] with your order number and details.

2. Refunds

• Once your return is received and inspected, we will notify you by email regarding the status of your refund.
• Approved refunds will be processed back to your original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

3. Exchanges

• We only replace items if they are defective or damaged.
• If you need an exchange for the same item, email us at [email protected] with your order details.

4. Shipping Your Return

• Customers are responsible for paying return shipping costs unless the item was defective or incorrect due to our error.
• For your protection, we recommend using a trackable shipping service or purchasing shipping insurance.

5. Non-Returnable/Final Sale Items

• Gift cards
• Clearance or “final sale” items
• Opened liquids or chemicals
• Used tools or equipment

6. Questions

For assistance with returns or refunds, please contact us:

Superior Shine Solutions LLC
Phone: (864) 664-5206
Email: [email protected]